Frequently asked questions viking lab supply

At Viking Lab Supply, we aim to address all your queries effectively. Below are answers to the most frequently asked questions at Viking Lab Supply.

Packaging and Shipping

How are your glass products packaged?

Our glass products are meticulously hand-wrapped and custom packaged in several layers of bubble wrap to ensure they are protected from movement and damage during transit.

How do you calculate shipping?

Shipping costs are calculated based on item weight, along with any applicable insurance fees. We highly recommend insuring your glassware for added safety. See our Shipping Policy for additional shipping information.

What if an item arrives damaged?

Please inspect your order upon receipt and contact us immediately at contact@vikinglabsupply.com if an item is damaged, defective, or incorrect so we can evaluate the issue and make it right. See our Return Policy for details.

What services do you use to ship your products?

We primarily use USPS for shipping, offering reliable Standard 3-5 day delivery service.

Order Tracking and Support

Will I get a tracking number when my order is shipped out?

Yes, an email containing your tracking number will be sent to you once your order is dispatched.

What are your hours for customer support?

Our customer support team is available Tuesday through Saturday, 12:00 PM–6:00 PM Eastern Time. Closed Sunday and Monday.

Sales and Warranty

Do you offer a warranty on your products?

Certain products come with a manufacturer's warranty. Please check the manufacturer's website for specific details.

Returns, Exchanges, and Bulk Orders

What if I want to return or exchange an item?

To request a return, contact us within 14 days after receiving your item. Items must be unused and meet the eligibility requirements in our Return Policy. Contact us via email to initiate the process. Returns are subject to a 15% restocking fee, plus shipping costs. Review our Return Policy for complete details.

For bulk or wholesale inquiries, please call us at 734-905-7477 or email us directly.