Return policy for viking lab supply

Understanding Our Return Policy

Our Return Policy is designed to ensure that you have a positive shopping experience. We understand that, sometimes, products may not meet your expectations. Therefore, our policy allows you to return these products and get a replacement or store credit. So, it gives you peace of mind knowing that you're protected.

However, because each product is different, specific return conditions apply. Some products must be unused or unopened, while others have a certain return window. That's why it's essential to understand the product-specific conditions before making a purchase.

In addition, our customer service team is available to help you through every step of the return process. From guiding you on how to handle returns, to efficiently processing your return, our team ensures smooth and hassle-free returns. But, remember, it's always best to read through and understand our Return Policy before making a purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@vikinglabsupply.com. Please note that returns will need to be sent to the following address: [10975 Hi Tech Drive Whitmore Lake, MI 48189]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@vikinglabsupply.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Cartridges/Vape Hardware
Terpenes
Scientific Glassware

Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be awarded store credit.